Troubleshooting
Diagnose sign-in, sync, file, email, meeting, AI, Skill, and system health problems.
Check Formist system healthThe public health page summarizes registered platform checks without requiring access to a space.Resolve 401, 403, 404, and 422 errorsFormist API errors describe different failure classes.Troubleshoot AI runs, quotas, and model availabilityAI runs can fail before a model call, during provider execution, or while saving the result.Troubleshoot email deliverySaving a Message and sending an email are different operations.Troubleshoot file open, download, and delete errorsFirst identify the file source.Troubleshoot missing real-time updatesDiagnose why changes from another account are not reaching open Formist lists, details, Proposals, notifications, or Meetings in real time.Troubleshoot missing Skill templates and generated filesA document-producing Skill needs an enabled definition and a real attached file. Naming a filename in its text is not the same as a File attached.Troubleshoot SharePoint connection and syncA SharePoint connection has two separate parts: Microsoft authorization and Formist synchronization.Troubleshoot sign-in and session errorsSign-in depends on a completed authentication challenge and a browser session cookie.Troubleshoot space loading“Backend unreachable” means the product could not complete the API requests needed to restore your spaces.