Platform Admin versus space roles

Platform administration and space membership answer different questions. A Platform Admin manages installation-wide operations; a space role controls access to one space's records.

Do not treat them as interchangeable

The Admin area is available only to users with the platform-level flag. That flag does not automatically create membership in every space. Likewise, being a space Owner or Admin does not grant access to platform administration.

When investigating an access problem, first identify the surface involved:

• Use the platform role for global administration pages and system-wide operations.
• Use the space role for Tasks, Participants, Sessions, Meetings, Files, settings, and Proposals inside a specific space.

What the Administration area covers

On the control-plane host and in local development, the Administration area has views for Users, Spaces, Access, Tokens, Alerts, Health, and WhatsApp. Platform Admins can manage users and spaces, inspect connector grants, review token-usage telemetry, follow operational alerts, compare regional health snapshots, and manage region-local WhatsApp devices.

On a regional host, only the region-local WhatsApp view is shown; the page links back to the control-plane Administration area for the global views. The interface gate is only a convenience: every administration request is checked again by the server, and global admin endpoints are not served by a regional backend.

If a Platform Admin cannot open a space record, add or restore the required space membership. If a space Admin cannot open the platform panel, a platform administrator must grant the separate global capability.

Frequently asked questions

Does being a space Owner give me access to the platform Administration area?

No. Platform administration and space membership are independent; a space Admin needs a separate global capability granted by a platform administrator.

Why can't I see the global Administration views on a regional host?

A regional host only shows the region-local WhatsApp view. The global views live on the control-plane host, and a regional backend does not serve those admin endpoints regardless of what the interface shows.